Refund & Cancellation Policy
Effective: 11 June 2026 · Operated by CITTAM SYSTEMS (OPC) PRIVATE LIMITED (CIN: U62099KA2026OPC219975), 401/18, 15th A Main, 13th Cross, Venkateshwara Layout, BTM 1st Stage, Bengaluru 560068, India.
The principle
Credits are digital goods delivered to your wallet the moment payment succeeds and are spent on permanent artifacts. Short links you have already created keep resolving forever regardless of your payment status — we never turn off a printed QR code because a subscription ended or credits lapsed.
Credits
Credit purchases are final and non-refundable once the credits are delivered to your wallet, except in the cases listed under "When we do refund" below or where applicable law provides otherwise. Before you pay, the credit quantity and price are always shown clearly; credits are delivered instantly on successful payment.
For customers in jurisdictions with a statutory withdrawal period for digital content (for example, EU consumers under the Consumer Rights Directive): before payment, checkout requires you to tick an express-consent statement agreeing to immediate digital delivery and acknowledging that this immediate performance waives the statutory 14-day right of withdrawal, as Article 16(m) permits. Without that consent, the purchase does not proceed.
Validity: paid CITTAM Credits do not expire and remain available indefinitely while your account remains active and in good standing. Subscription-quota credits are valid for their billing cycle and do not carry over. Credits are forfeited if you delete your account — your balance is part of the account. Promotional or bonus credits are separate, carry no cash value, and may feature explicit, stated expiration periods after which they automatically lapse without a right to a refund or replacement. No lapsed or forfeited credits are refundable or transferable.
Subscriptions
You may cancel at any time via your account dashboard (or by writing to support@cittam.com from your account email). Cancellation takes effect at the end of the period you have already paid for; we do not charge again after that. We do not offer pro-rata refunds, partial credits, or retroactive adjustments for the remainder of an active billing period.
After your subscription ends: your backed-up documents remain available to export for 90 days (we send reminders at 60, 80, and 89 days), after which they are permanently deleted. The watermark returns to newly generated artifacts. Your short links and credit balance are completely unaffected.
When we do refund
| Case | What we do |
|---|---|
| Duplicate charge for the same purchase | Full refund of the duplicate |
| Charged an amount different from the displayed price | Refund of the difference, or full refund at your choice |
| Payment succeeded but credits/subscription never delivered | Delivery, or full refund at your choice |
| Anything applicable consumer law requires us to refund | We comply |
Report any of these to support@cittam.com within 30 days of the charge, with the transaction reference from your payment confirmation. Approved refunds are processed within 5–7 business days to the original payment method; your bank or card issuer may take additional time to reflect it.
Purchases made through app stores
Purchases made in our mobile apps via the Apple App Store or Google Play are processed by those stores and follow their refund policies — refund requests for such purchases go to the store, not to us. If a store refunds a purchase whose credits were already spent, your wallet may show a negative balance; existing short links and backups are unaffected, and creating new short links resumes once the balance is positive again.
Taxes and invoices
Displayed prices include GST where applicable for Indian customers; international prices include applicable taxes handled by our merchant of record. A tax invoice for any purchase is available on request from support@cittam.com.
Questions
support@cittam.com — we respond within 2 business days, billing issues prioritized. Grievance escalation: Grievance Officer, CITTAM SYSTEMS (OPC) PRIVATE LIMITED — grievance@cittam.com, at the registered address above.